Delivery Debacle

Nothing is worse than when they screw up your delivery order. Janet wasn't feeling well today, so when I asked her what she was in the mood for tonight for dinner, she said toasted cheese sandwich and a chocolate shake. So, I called up Sparky's Diner and put together a delivery order. 40 minutes later when it arrived, I paid the delivery guy and brought the bags of food in and started to put everything on plates. It was then that I discovered that the shakes were nowhere to be found. So two phone calls to Sparky's later, the shakes arrived.
I don't understand why it is so hard to double check the order before taking it upstairs… and I really don't understand why when a restaurant screws up, that it takes twenty minutes to make it right. Sigh.